How quick will InstallerNet get back to me with the name of my local installer?
Once you have activated your InstallCard, by entering all the information we need at www.InstallCard.com , we will call the local Installation facility. We are not a service that just hands out names. We actually call the installer and inform them of all the particulars of your installation. Sometimes our contact person is not readily available and most installation facilities are not open on weekends or holidays. So it can take up to 2/3 business days for our customer service reps to get back to you with the name of your local installer.
Do I need to call the Installer before the appointment?
(Vehicle Installs ONLY) Yes, it is always a good idea to call the authorized Installer in advance of the scheduled Installation appointment. This is a good way to verify that the product that is purchase is the correct and compatible product for your vehicle. It is always best to call the installer after the appointment has been scheduled, so that they are prepared for your scheduled appointment.
Why should I buy the InstallCard?
By purchasing the InstallCard, you are purchasing “Prepaid” Installation service from one of our InstallerNet member installers. You also save money by using the InstallCard, as the negotiated network pricing is usually less expensive than using the services of the single store Installer. However the most important reason is that you will be serviced by a certified Installation professional that is totally committed to your satisfaction.
How soon can I schedule an appointment?
As soon as the InstallCard has been purchased, you can make scheduling arrangements. Please note that most of the appointments are scheduled between 24 and 48 hours after InstallCard purchase. Additional time may be required for Saturday appointments as this is the Installers busiest time.
How long will an Installation take?
The Installation time frame varies due to product location and/or vehicle type. It is always best to ask the installer after the appointment has been scheduled, so that you (and they) are prepared for your scheduled appointment.
Can I leave my vehicle, or do I need to wait for it?
Yes, is some cases this is accepted practice for the installer, however it is always best to call the installer after the appointment has been scheduled, so that you can ask any questions that you might have and they are prepared for your scheduled appointment.
Why don’t I go to the local Installer that is in my phone book?
By purchasing the InstallCard, you are purchasing “Prepaid” Installation services from one of our InstallerNet member installers. You also save money by using the InstallCard, as the negotiated network pricing is usually less expensive than using the services of the single store Installer. However the most important reason is that you will be serviced by a certified Installation professional that is totally committed to your satisfaction.
Is this more expensive than going to the local Installer myself?
No, you actually save money by using the InstallCard, as the negotiated network pricing is usually less expensive than using the services of the single store Installer. Plus you have a choice on Installation locations that are near your home or office (Vehicle Only). However the most important reason is that you will be serviced by a certified Installation professional that is totally committed to your satisfaction.
What if I can’t make my appointment?
Just like with any other appointment, please try to give the Installation professional as much notice as you possibly can. It is always best to call the installer after the appointment has been scheduled, so that you can ask these types of questions and they are prepared for your scheduled appointment.
Is the Installer Insured?
Yes, all of our Installers and Installation locations are required to maintain proper liability and garage keepers insurance. In addition InstallerNet, the parent company of InstallerNet carries an umbrella liability insurance policy.
What is the warranty on the installation?
Installation Labor Warranty
Each installation performed using an InstallCard comes with a nationwide limited lifetime labor warranty. If at any time, the MANUFACTURER’s installed product becomes inoperable due to a faulty installation the installer will correct the problem at no charge.
Defective Product – Removal and Replacement Warranty
In the event that MANUFACTURER’s Product does not work properly at the time of installation, an InstallerNet member installer will remove the defective unit and reinstall a replacement unit at no additional charge. If the MANUFACTURER’s Product becomes defective sometime after the initial installation, and it is determined that the malfunction is not caused by the installation, then the installer will replace the defective unit and the customer will be responsible for an R&R (removal and reinstallation) charge which will not exceed 50% of the original installation charge. These installation labor warranties apply regardless of whether the MANUFACTURER’s Product is in or out of the product warranty period.
At MANUFACTURER’s request (or MANUFACTURER’s customer request) an InstallerNet member will troubleshoot installation (where product/install issues are suspected). If, in troubleshooting, it is determined that InstallerNet’s Installation Labor or Removal and Replacement Warranties do not apply, an hourly rate will apply.
InstallerNet Members may be required to contact MANUFACTURER’s Technical Support to confirm defective or compliant operation of products. For all warranty work the customer is responsible for acquiring the replacement product, and the costs related to doing so, subject to product warranty terms and conditions, if applicable.
NOTE: Check with your product manufacturer’s warranty – many times the warranty will also be extended when you use the InstallCard.
Why can’t I install this myself?
You can always try to handle the Installation yourself, however do you want to? Do you have the time to spend on this project? Do you have the specific tools needed for proper Installation? Most importantly, do you have the knowledge of today’s newer vehicles and the product to be installed?
How does InstallerNet qualify the Installer?
Each authorized InstallerNet professional undergoes a complete and thorough application process. All Installers must have a least two years installation experience and either is or soon to be MECP (Mobile Electronics Certification Process) certified. In addition, all of our Installers and Installation locations are required to maintain proper liability and/or garage keepers insurance.
What is included in the Installation?
As each InstallCard is different, what is included or not included will depend on which InstallCard you purchase. However in most cases, the InstallCard cover basic labor for the Installation selected. Additional parts and/or labor are extra and paid directly to the Installing professional. See www.InstallCard.com and click on description.
What if additional parts and/or labor are needed for the installation?
If additional parts and/or labor are needed to complete the Installation, you will be notified in advance of the start of the Installation. You will be able to consider all of these factors, before the Installation process is started. If additional parts and/or labor are needed, the costs for these will be paid directly to the Installing professional.
Can I ask your installer to do additional work for me?
Yes, if you wish to have the Installer do additional work for you, this can be arranged and paid for directly to the Installation Professional.
Who do I call if there is a problem with the installation?
If for some reason you have a question or problem with the Installation, please call the Installation Professional that completed the work. If this is not possible or not comfortable for you, please fell free to call InstallerNet at 1-800-950-9869. However please bear in mind that the Installer that completed your service is much more familiar with your installation and the products that you had installed than we will be, so your first inquiry should be to them.
What is the fastest way to get my Installers name?
When you enter all your information at www.InstallCard.com this automatically puts you in the system for the next available Customer Service Representative to start working on your installation. If you can’t activate your InstallCard on line please call 1-800-950-9869, please have your InstallCard number,reciept number,name, address,and phone, product information and vehicle or location infomation. We can’t start the process of contacting the installer unless we have all this information.
How do I know that my InstallCard is activated?
After you enter all the information online you will receive an e-mail confirming that we have you in the system. Please be accurate with your e-mail address. If you do not receive this e-mail, please call InstallerNet at 1-800-950-9869.
What do I do with the InstallCard?
Once you receive the InstallCard, you can go into the InstallCard website to make InstallCard purchase arrangements and schedule the Installation appointment. Or if you do not have Internet access, you can call InstallerNet at 1-800-950-9869. After InstallCard purchase and scheduling arrangements have been made, please take the product to be installed, along with your InstallCard (with proof of purchase) to the authorized installation professional (Vehicle Only). Please give the installer the InstallCard to confirm payment.
How do I schedule an appointment?
Once you receive the InstallCard, you can go into the InstallCard website to make InstallCard purchase arrangements and schedule the Installation appointment. Or if you do not have Internet access, you can call InstallerNet at 1-800-950-9869.
When will extra charges apply?
In most cases your InstallCard will completely cover the cost of installing your product. But in some cases there may be extra charges to be paid at the time of installation, directly to the installer. The two most common reasons installers require additional amounts are: 1. Additional parts required to securely and cosmetically install the product in your particular model of vehicle (example: install kit with harness etc..). OR 2. Sports, Luxury or exotic vehicles that have difficult dashboards requiring significantly more time to take apart or put back together. InstallerNet can work with you and your installer to help you find out if such charges apply and to minimize them.
What is InstallerNet’s InstallCard Cancellation Policy?
If you purchased your InstallCard online or in a store, the cancellation policy of the reseller from whom you purchased the InstallCard will be the policy enforced. Please refer to the reseller’s policy to determine if a cancellation fee applies.If you received the InstallCard as part of a pre-paid promotion, no cancellation fees will be applied nor is any refund provided if the InstallCard service is cancelled.If you purchased your InstallCard directly from InstallerNet, you may cancel at any time for a refund; however, a cancellation fee will be assessed and deducted from your refund based on the following guidelines: